Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Processing time: 1-2 Working Days

Shipping time:

2 to 5 working days (for US only)

7 to 20 working days (Global)

Shipping methods: 

Standard shipping: USPS, UPS and FedEX(Global)

Fast shipping: DHL(Global)

Amazon FBA  (Amazon functions as our logistics partner to ship out Andobil products. They will choose the carrier that they think works best for our customers.For US only)

Shipping fee: Free Shipping on ALL Orders

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at

What if I have a problem after my order has been delivered?

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible.

If you encounter any of the following problems with your order, please contact us at  

Within three business days of receiving your order with a detailed description of the issue(s) 

you are having along with any other relevant information:

 Damaged items in the package.

 Items in the package are not the products you ordered or some items are missing.

The package is marked as having been signed for on the courier’s website, 

but you did not receive the package.

Note: Affected by Covid-19, there will be some delay on the delivery.

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